Contact Information And Your Online Business
Going to a website without any contact information is a huge turn-off to any prospective online shopper. For how can you be reached without contact info? There are many ways customers can contact you. Normally you would publish your name, phone number and e-mail address, but you can also include other information like your mailing address and fax number. However, don't go overboard by including each and every one of these contact details. In fact, a lot of online businesses' phone numbers are unlisted, either on directory or on their website. Whatever form of contact you prefer is fine as long as it satisfies your customers.
Your business may be one that relies heavily on good old fashioned phone contact, so make sure to list more than just your email address. Younger customers, or anyone with technological know-how would prefer to contact businesses via email. This doesn't quite apply with older customers, who will need you to have a phone number in the contact info. You will need to have an idea of the age, tastes and lifestyles of your customer if you wish to put contact info that works. Frankly, the more options you give your customers to contact you to better.
One of the most important contact info you can put on your website would be your home address. Identity theft concerns may make you hesitant to give out this information, but fear not - you can easily get a PO box. You can get a PO box very inexpensively and you can make it look like the real address. All you need to do is list the physical address of the post office and use your P.O. Box number as a suite number. No one will know that the address actually is a PO box number. It is simply good form to have your address available on the web site.
Don't hide your contact information once you have it published on your website - make it accessible for all. If your listing your phone number on your website don't hide it.
If you don't want to receive calls, then don't include the phone number in the contacts. If your phone number is on the website, once again, don't hide it. If you offer a toll-free number is best to list it on your home page.
Your business may be one that relies heavily on good old fashioned phone contact, so make sure to list more than just your email address. Younger customers, or anyone with technological know-how would prefer to contact businesses via email. This doesn't quite apply with older customers, who will need you to have a phone number in the contact info. You will need to have an idea of the age, tastes and lifestyles of your customer if you wish to put contact info that works. Frankly, the more options you give your customers to contact you to better.
One of the most important contact info you can put on your website would be your home address. Identity theft concerns may make you hesitant to give out this information, but fear not - you can easily get a PO box. You can get a PO box very inexpensively and you can make it look like the real address. All you need to do is list the physical address of the post office and use your P.O. Box number as a suite number. No one will know that the address actually is a PO box number. It is simply good form to have your address available on the web site.
Don't hide your contact information once you have it published on your website - make it accessible for all. If your listing your phone number on your website don't hide it.
If you don't want to receive calls, then don't include the phone number in the contacts. If your phone number is on the website, once again, don't hide it. If you offer a toll-free number is best to list it on your home page.
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